Frequently Asked Questions
The first lesson to every song we teach is available completely FREE. If you want to learn full songs, including Part 2, 3, 4 and our “Whole Song Performance” videos, you must become an HDpiano+ subscriber. Currently, our subscription offers unlimited access to all parts of all 1,500+ of our songs on offer. Sign Up Now!
Currently, you can learn as many songs as you wish, and we add new songs every week. Ranging from classical piano to modern pop hits, we have over 1,500 of the best songs on piano including artists like Billy Joel, Adele, Bruno Mars, Coldplay, and Queen. Find a Song to learn today!
Sign into your account and go to My Account from there you can update or change your payment method.
To cancel your subscription, go to My Account. Scroll down and then click Cancel Subscription. You will still retain access to our streaming content until the last day of your subscription.
During the signup process, when you get to the checkout screen select Add promotion code. Enter your coupon code and click Apply. The discount will be applied to your total.
If you’re logged in to your HDpiano account, you can reset your password on the My Account page. If you are not logged in, head to the Login Page, then enter your email address, and click Forgot password? to reset your password. If you’re still having trouble, reach out via the contact form below.
For anything account related, please contact us (below) and include the email address used to sign-up plus any other details about your situation.
We currently offer a 30-Day Money Back Guarantee on the initial purchase for our subscription plans. To be eligible for a refund, we require a request to cancel your membership within 30 days of the initial purchase.
To request a refund, please contact Paddle support by email at [email protected]. You can also use their chatbot https://paddle.net/. If your request matches our 30-day money back guarantee window, they will handle everything for you! If you have a more complex billing issue you can fill out the form below.
The availability of songs on our website is dependent upon nuanced music licensing agreements and those often come with restrictions. If a popular artist or song is not currently available on our site, it’s because we don’t have the license to teach it. However, we are constantly adding new licenses, new artists, and new songs to the catalog.
We’re not taking requests at this moment but we’re already the home for over 1,500 of the best songs to learn on piano! If anything is missing it’s likely due to a licensing situation that we’re already working on behind the scenes to add to our catalog!
For HDpiano’s full list of songs visit us here
HDpiano was founded on the belief that our style of teaching doesn’t require sheet music but we occasionally publish some sheet music for our in house arrangements.
You can check by going to Musicnotes.com and searching the “song title + HDpiano”. But please be aware not all tutorial songs will be available.
The HDpiano+ advertised price does not include sales or VAT tax. If tax applies, it is listed separately on your invoice. Your HDpiano subscription may be subject to sales tax, and these rates can vary by country, state and zip code and are based on the applicable rate at the time of your HDpiano charge.
Tax rates can vary by country, state and zip code and are based on the applicable rate at the time of your HDpiano+ charge. These amounts can change over time with local tax requirements.
This means you may see your subscription price increase by a small amount if you reside in a country or state on this list.
HDpiano has transitioned our payment processor from Stripe to Paddle. This change will greatly benefit you in a number of ways, including the following:
– Expanded Payment Options: More ways to pay, including PayPal, Apple Pay, Google Pay, credit or debit cards, and more.
– Multi-Currency Support: View pricing and pay in 25 different currencies, so you can better understand costs and avoid foreign exchange fees.
– Localized Checkouts: Our checkout process is now available in 16 languages, making it more convenient for you. Choose from English, German, Spanish, French, Italian, Japanese, Korean, Dutch, Swedish, Norwegian, Danish, Polish, Portuguese, Russian, Chinese (simplified), and Arabic.
– 24/7 Global Support: Paddle’s billing support team is available around the clock to assist with any payment or billing questions.
What You Need to Know:
– The switch from Stripe to Paddle for existing customers took place in September 2024.
– Your card statements will show new charges as Paddle.net*HDPiano (or Paddle.net for PayPal purchases).
– As part of this change, Paddle is helping HDpiano collect sales tax. This means you may see your subscription price increase by a small amount if you reside in a country on this list.
– Note, if you have a VAT* (or any other form of sales tax) ID, or a Sales Tax Exemption Certificate (US customers) then please email valid documentation to [email protected] so Paddle can arrange for sales tax to be deducted from all future billings.
– For UK VAT-registered customers: since Paddle is a UK company, you will need to claim back the VAT as part of your VAT return. Paddle’s UK VAT ID is: GB150848114.
– To make any billing changes, continue following your current steps by logging into your account and selecting “Account” and go to “Update Payment Method”.
We are committed to providing you with an enhanced payment experience, and this effort is in the service of making your experience better. We’re here to assist with any questions or concerns. Don’t hesitate to reach out to us below.