Contact & FAQ

Thank you for supporting HD Piano. We’re always listening to you. Before sending us a message, please read our short FAQ section below.

FAQ

As a subscriber to HDpiano.com, you get 24/7 access to twice as many videos as our free YouTube subscribers. This includes all of the part 2, 3, 4, etc. videos for every song. If you’re interested in learning full songs from HD Piano, becoming a member is the only option.

There were no lessons like ours when we started, so we needed to create a new category of videos, and we call them “HYBRID Piano Lessons”. Some people use overhead video cameras to teach piano, and others use piano software to demonstrate songs. But we are proud to be the first ones to intelligently combine both into one—a whole new kind of piano lesson—HYBRID Piano Lessons. Half of the screen has a real piano instructor’s hands showing you exactly what to do. The other half of the screen is captured from the world’s most popular piano training software, Synthesia. The two halves meet in the middle and overlap perfectly to give you the best view of the song without any distractions.

Our lessons are not downloadable, but they are streamable 24/7 online. They do not include sheet music, but we show the entire piano and highlight every note that you need to play. They do not include MIDI downloads, but if you like that sort of thing, you can find them.

Just to clarify, our 30-day free trial is absolutely, 100% free. You get unlimited access to our song lessons just like a paying member from Day 1. PayPal requires you to have a valid credit card to ensure that once the free trial is over, you’re capable of paying for your full subscription. It’s your way of showing that you are seriously interested in our service, even if you don’t decide to pay for it.

We trust PayPal to manage and process our subscription payments. If you don’t already have an account, you can quickly and securely create an account during checkout. PayPal is a trusted, worldwide payment service. Learn more about PayPal. We hope to offer additional payment methods in the future, but for now, we rely on the ease and security of PayPal for our payment processing. This also means that your private financial information is never stored on our site, so it is as safe as possible. We never know your credit card or banking information since that is always stored securely by PayPal’s protected servers.

Yes, we offer MIDI downloads for a limited number of songs through our partnership with Synthesia, but they are not included with your HDpiano subscription. Visit our MIDI Downloads page to browse the MIDI downloads. We still feel that our HD video lessons are the best option for step-by-step guided instruction, but for those who prefer to teach themselves using PC and Mac software, MIDI downloads can be a great option for them in addition to our hybrid piano lessons. We do not offer sheet music specifically although software exists that can interpret MIDI files into sheet music.
First, are you sure you’re logged in? Ok, good. Did you complete your order within the past 15-20 minutes? If so, please give us a few minutes to receive confirmation from PayPal and activate your subscription (it shouldn’t take more than 20 minutes). Finally, if you’re still having trouble, there is a chance that your order didn’t go through properly. Visit the My Account page (http://hdpiano.com/my-account/) and login to your account. If your subscription status is “Active” or “Processing” you should be good to go. If it is “Pending” that means that your order did not go through. Cancel the “Pending” order, and please try checking out again.
You can login on any video page, but please be patient as it may take a moment. If you’re having trouble logging in on a video page, you can login directly on the My Account page (http://hdpiano.com/my-account). Your username is your email address, and if you can’t remember your password, you can always reset it here: Reset Password
Definitely! Our 1 year subscription comes with a 30-day free trial. We encourage you to use the the free trial to learn your song, then cancel it within 30 days so you’ll never pay us a penny. If you don’t completely fall in love with learning songs from us within that time, we wouldn’t want it any other way, and we think 30 days is plenty of time to learn at least 1 full song. But no, we don’t offer any shorter subscription options or per-song subscription options. Our target student is someone who is interested in playing piano consistently for months and years to come.
You can change the status of your subscription at anytime by visiting the My Account page (http://hdpiano.com/my-account/) and logging in to your account. If you have an active subscription (“Active” or “Processing” status), you can simply click “Cancel” to stop your automatic payments and cancel your subscription. If you cancel before the end of your 30-day free trial, you will never be charged a penny. Similarly, you can renew your cancelled subscriptions at anytime as well.
Our basic stance is that we have “a no refund policy”. We offer a free trial to our subscription so anyone can try out the site risk-free to see if they like it or not. If a customer is not satisfied, we expect that they will cancel their subscription within 30 days, before their 1st payment. With that said, we don’t want anyone paying for our service who doesn’t truly want it, so if you contact us within 7 days of your subscription payment, we’ll happily refund your payment.

Contact Us

If your question still hasn’t been answered in the FAQ above, please send us a detailed message including your username (if available) so we can best assist you.

Song Requests

Due to insanely high demand, we are only accepting requests from registered subscribers. If you’re making a request, please include your username and date you registered (long-term members will get priority). We can’t promise that we’ll teach your request, but if you’re a long-term subscriber, and you’re requesting a well-known piano-based song, you’ll have the best chance! Thanks for all of your support, it’s incredible!

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